Introduction:
The Hotel Machhapuchhre is located in the most arresting sceneries enveloping entire Nepal in Pokhara city.
The surrounding areas are headquarters to many leading technology companies and distinguished university. The hotel has 435 guest rooms, 40,000 sq. ft. of ballrooms and meeting space, a picturesque atrium restaurant, and a beautiful poolside terrace for people to relax and have informal meetings. The Hotel Machhapuchhre is an ideal choice of the tourists as it finds the shopping hub. You will have a king-like feeling while sitting in the elegantly decorated hotel lobby with some exquisite artifacts recreating the magic of the Nepal. The spectacular fountain streams add more beauty to the lobby.
Hotel building is surrounded with some spectacular views absolute at peace and is well designed, the Guest feels like living in a piece of heaven.
While staying at the hotel, the hotel staff will delight/welcome guest with warm greetings and professional services so that they should have a great travel experience.
The guest is picked up from the airport, to hotel in a Rolls Royce or by Helicopters – we make sure to the guest reaches to hotel with utmost comfort while maintaining class.
Splendorous Facilities at The Machhapuchhre
Hotel offers elegantly decorated rooms and suites equipped with all modern amenities to make your sojourn in the Machhapuchhre hotel a memorable experience. Each room flaunts a tasteful montage of ancient décor and modern furnishings that takes you to an abode of luxury. A massage chair in each of the rooms is an undisputed winning feature of the hotel. Widely spread lobby area is decorated as per the name of the hotel. Have a glance at the classy Nepali motifs and exquisite paintings decorating the walls are nothing but a visual treat for you. All rooms and suites offer floor to ceiling windows, and special underwater artificial rooms with antic design. Personalized service and complete privacy of the rooms and suites keeps the hotel few steps ahead from its competitors for the tourists who are out for the quiet and tranquil holiday vacation.
The Executive Suites and Deluxe Suites are designed with spacious living and dining rooms that are decorated elegantly going par with the standards set by The Machhapuchhre hotel tself. Luxury Suites with spacious interiors, elegant décor, timber flooring and pure silk blinds are not all with their offerings as they are also designed especially so as to give view of picturesque outside view and of the lake making it an ideal place of sojourn in the city. Other Rooms are classified as standard rooms, superior double rooms, suite rooms etc.
Our 5 Star de Luxe provides equipments and services to suit individual guest needs and to create a homelike accommodation. All hotel guests would enjoy complimentary breakfast services and entertainment facilities like the billiard table at the hotel.
Our 5 Star de Luxe hotel is having temple, church, mosque or meditation place where every religious guest can have peace and a place for worship.
On-site facilities at hotel include a fitness center with Internet access, Laptop in every room, printer, fax, Transparency and binding, lamination newspapers, and magazines, coffee machine and mini bar. The hotel caters a restaurant that provides delicious cuisine, and a coffee bar and billiards table for guests’ entertainment and relaxation.
Business and Conference Facilities:
As a number of business and corporate guests visit the hotel all throughout the year Our 5 Star de Luxe tries its best to cater to the needs and the requirements of these guests. There are a number of conference rooms that feature a number of modern amenities like Video conferencing services, to enhance the meeting presentations. Enjoy the audio-visual equipments, the cozy seats, the high internet access and the other business facilities of the hotel. All these are included as Hotel Amenities and Services as in a Star Hotel. The fully equipped banquet hall is perfect for all your corporate functions, our 5 Star de Luxe will provide translator if guest required. No matter what type of meeting you’re planning, our 5 Star de Luxe has all the added touches to make it stylish and unique.
Royal Arrangement of Meetings and Weddings
Equipped with all modern amenities, our 5 Star de Luxe is the new address in the capital that provides excellent meeting and convention room facility. The spacious and elegantly decorated wedding hall may be heaven for the couples to start a new life. Excellent food, stylish décor and wonderful service from the banqueting team makes the ceremony special and you will cherish the golden memory for the rest of your life.
Imperial Cuisines Serving the World
Our 5 Star de Luxe Machhapuchhre gives food and beverages a new identity with its touch of art and class. A number of restaurants and bars present in the hotel bring the taste of the entire world under one dignified roof of the Hotel Machhapuchhre. You may never know when you fall in love with the delicious delicacy.
It offers a number of Nepali, Indian and continental cuisine that surely knocks and successfully wins the heart of our guests. ‘Aangan’ the Nepali restaurant carries the prefect flavour of Nepali/Indian cuisine with its wide range of kebabs and vegetarian dishes. A set kebab platter or thali lunch with vegetarian and non-vegetarian dishes accompanied by breads, pickle and lentils and salad makes a true ‘Nepali’ taste.
Savor the spirit of Italy with ‘La Piazza’ that masters in serving the real flavour of Italian delicacy with oven-fresh pizza, al dente pastas and the finest Italian wines. The restaurant serves a mixed menu at lunch time that include antipasti, a dessert buffet and a selection of main courses to choose from and an a la carte menu is offered during dinner. Sunday Brunch is a total fun for the guests with an elaborate antipasti buffet including carpaccio, smoked salmon, grilled chicken, a lavish spread of green salads, polenta and much more. The highlight of Sunday Brunch is the unlimited supply of pasta and pizza for the main course. The variety of restaurant you will find below.
‘TK’s Orinental Grill’ is an amazing place to be in. TK stands for Teppanyaki Kitchens and has seven hot grills on the which the master chefs cook in front of you giving you a visual treat and you never know when your mouth is filled with water. Seafood, lobster and prawns dominate here along with some delicate sauces.
‘Cafe’ is another restaurant open 24 hours on the pool side and serves an elaborate buffet spread for breakfast, lunch and dinner. An a la carte menu, hot kebabs, rotisseri meats and pasta preparations are some of the mouthwatering preparations that allure your sensation.
The Bar
The Bar is located at the Lobby level overlooking hotel. It is a lively and informal area that serves a wide range of innovative cocktails, international and local beers, hard and soft beverages, wines from around the world, Gin, Vodka, Whisky,Brandy, Rum, Tequila etc.
‘Pavilion’ is the 24 hour coffee shop of the hotel situated at the lobby level is the perfect place to unwind over a steamy cup of coffee, tea or some cookies. Come to ‘Golf Bar’ and it is where the golf memorabilia mixes rightly with classic drink, cigar and friends making it ideal for corporate tourists. Dublin bar is the new addition to hotel and is regularly visited by the posh and swish of the capital.
Luxury Bathroom
The bathroom in Our 5 Star de Luxe has become more significant and, in some cases, the bathroom is the focal point of the luxury suite. The bathroom is much larger than average – currently the trend is about 40% of the actual room. Luxury bathrooms in some rooms are placed in the middle of the guestroom or positioned in front of windows for spectacular views.
The fitness center is often separated from the wellness room, and frequently operated by an outside company. It also offers different therapies and classes like QRS therapy which cures more then 326 disearse and gives u relief/relaxe by using only 8 mins morning and in evening,yoga or other popular programs.
“The spa is part of the pampering and luxury, and makes people feel important.
Once the guest has relaxed and indulged in all that the guest rooms and spas have to offer, they head downstairs for some delightful delectable.
Introduction of Spa
The great beauty of The Our 5 Star de Luxe Spa spreads over a 9000 square foot area with eight therapy rooms all decorated with stunning Turkish marble and oakwood interiors is no less than a heaven on the earth. The individual shower cum steam room inside each therapy room ensures you to have an soul stirring experience. The holistic treatments and massage based on Ayurveda and ancient oriental techniques by expert therapists provide a variety of treatments to rejuvenate you from the very inside of yours. You may also relax by the pool side over a cup of herbal tea or shed some sweat the well equipped gymnasium.
We provide in Our 5 Star de Luxe destination spa and it include these treatments:
• Facials /Massage /Wax
• QRS Therapy (which gives u relief from all pain,make u relaxed).
• Body wraps – wrapping the body in hot linens, plastic sheets and blankets, often in combination with herbal compounds.
• Skin Exfoliation: it is like removal of the oldest dead skin cells on the skin’s outermost surface, and has been used for ages to help maintain the skin.
• Bathing or soaking in the following we provide in Our 5 Star de Luxe :
• Sauna
• Steam bath
• Nutrition and weight guidance
• Personal training
• Yoga and meditation
• Onsen (Japanese Hot Springs)
• Thermae (Roman Hot Springs)
• Hot tub
Dos and Don’ts while taking Spa
What to Wear
Our spa provides robes and slippers to wear while visiting the facility, as well as an assigned locker to store your personal belongings. During your treatment, we recommend that you experience body services without clothing. Our therapists are professionally trained and will ensure a level of comfort by appropriately draping areas of the body that are not a focus of the treatment. We require that swimming attire be worn in all co-ed whirlpool, sauna and steam facilities, but clothing is optional when these facilities are designated by gender. We also offer a mixed facility.
Quiet, Please
A spa facility is an oasis of serenity, relaxation and rejuvenation. To maintain this tranquil environment, we ask that you are respectful of others’ privacy, speak softly, and deactivate any disruptive communication devices, such as cell phones or pagers.
Storing Valuables
Lockers have a key or combination lock, but if you feel more comfortable, we recommend that you leave valuable personal items in the safe in your guest room, or in one of the safe deposit boxes at the front desk of the hotel.
Children
A spa is a great place to get a little alone time, so it’s best to not to bring children under 16. During your treatments, you can usually leave small children in the care of a sitter or nanny, or under the supervision of a children’s program — both of which we offer in Our 5 Star de Luxe . If children are with you, be attentive to their safety as well as their impact on the comfort and relaxation of others.
Pets
Some animals are welcome in Our 5 Star de Luxe , but should not be brought to the spa.
Sauna or Steam Time
Sauna and steam are beneficial facets of the spa experience, but should always be used in moderation. Proper usage time will vary, but there are some general guidelines that most individuals who are in good health can follow. If looking to warm and relax your muscles, we recommend 12-15 minutes in the dry heat of the sauna. The wet heat of the steam room is effective in opening pores and awakening the respiratory system; for this, we recommend a 5-6 minute timeframe.
Using Facilities
Before entering a soaking pool, swimming pool or whirlpool, always shower. When enjoying the sauna or steam, always sit on your towel and wear the plastic shoes provided by the spa.
Smoking
For the most part, smoking is not allowed in Our 5 Star de Luxe spa, but there are designated areas where you can smoke.
Casino
Since our casino is the most modern casino after the Red Dragon casino in Las Vegas we are providing every gambling and entertaining facilities.
Casino is in the modern sense of the word, a facility that houses and accommodates certain types of gambling activities. Our 5 star de Luxe hotel Casino is built combined with hotel. Our casino is known for hosting live entertainment events, such as stand-up comedy, concerts, and sporting events. Each and every gambling facility is provided in our casino. Slot machines are latest; roulette and poker are other games of attraction. Since our casino is targeting to entertaining huge number of guests security is tight. Camera are placed everywhere in the casino rooms so as to minimize cheating. Casino business is one of the hugest businesses so it needs a lot of capital so it is one of the great investments of our project. Manpower for casino is very important and we need talented students in our casino. We are aiming to appoint 200 students for the project.
Hotel Rooms & Suites
Deluxe King Room
Deluxe Twin 2 Queen Beds
Premier King Room
Premier Twin 2 Queen Beds
Crystal Club King
Crystal Club 2 Queen Beds
Deluxe Suite
Premier Twin
Hotel Facilities
Crystal Club with casino
The Spa
Fitness Centre
Business Centre
Parking / Valet
Recreation
Aerobics
Horse riding
Playground
Golf Club
Jogging Path
Restaurants & Bars
Nepali Restaurant
Thai Restaurant
Indian/Pakistan Restaurant
The Noodle House – Fast, fun and fresh
European Food
Islamic Food
Jewish National Cuisine incl. kosher food
Southeast Asian food.
Ying Chinese Restaurant
Japanese Restaurant with Sushi train
Aurora Restaurant for breakfast
The Rib Room – Steak and seafood restaurant.
Pool Bar – Healthy refreshments and drinks on the pool deck.
ET Sushi – Dynamic sushi bar with a sushi carousel and terrace.
Spray Café
Miscellaneous Facilities at our 5 star de Luxe hotel
In addition to these our 5 Star de Luxe Hotel it includes other amenities & services:
– Baby sitting services
– Porterage services
– Medical services
– Car rental services
– Free parking services
– Concierge services
– Airline desk
– Gift shop
Special Services for disabled Guests:
We are making a number of adjustments to meet the needs of disabled customers, our 5 Star de Luxe offers a number of benefits for disabled guests. One of the ground floor bedrooms specially adapted for wheelchair users. Adjustments include altering the height of the table and mirror to enable wheelchair users to access them easily. The wardrobe is also designed with low hanging space so it is within their reach.
A number of adjustments have also been made in the bathroom. The wet room design ensures wheelchair users can easily access the shower. Grab rails and a stool have been added to provide further support. The needs of disabled guests have been considered in the communal areas of the hotel. There is level access throughout the ground floor of the hotel so guests with mobility impairments can easily move around into the restaurant and bar areas. An accessible toilet is also available for disabled guests.
A ramp has been installed in the grounds of the hotel so guests with mobility impairments can access the gardens. Parking is also available close to the hotel entrance to ensure disabled guests do not have far to go far to reach the front door.
Importance of German Language in our 5* de Luxe hotel:-
There is no doubt that knowledge of the German language is taking on a greater significance. German is the mother-tongue in more European countries than English, French, Spanish or Italian. After English, it is the second most important language worldwide for business, tourism and diplomacy. Knowing German helps and benefits in many areas of our 5 Star de Luxe to communicate with the Guest because the German speakers are the biggest group who have a tradition of travelling to different countries. That’s why Our 5 Star de Luxe entertain our international guest in their own language brings them delight and make convenient for more easy to them to communicate with the staff. We have done our degree and diploma from the best college of Switzerland i.e. Swiss Management Academy AG, we have learned & adapted the German language in a quiet easy way.
Introduction Human Resources Management:-
In hotel industry National and International guest come who have different religion and different customs and we have deeply studied the famous below mentioned religions because Our 5 Star de Luxe would like to give the best services to all the guests to fulfill their requirement.
Hindu Religion
Hinduism: Hindu mythology is rich, multifarious, and inclusive. It portrays the terrible alongside the benevolent, the trivial alongside the cosmic, and the grotesque alongside the sublime. The earliest source of Hindu mythology is the Vedic literature, the oldest texts of which are the four Vedas, or “Books of Knowledge”: Rigveda, Yajurveda, Samaveda, and Atharvaveda. These books are the oldest Indian documents and represent the religion of the Aryan invaders of the subcontinent over the period from 1400 to 500 BC.
Because it integrates a variety of heterogeneous elements, Hinduism constitutes a complex but largely continuous whole; and, because it covers the whole of life, it has religious, social, economic, literary, and artistic aspects. Hinduism thus resists a precise definition, but a common core of characteristics most Hindus share can be identified.
One God, Many Names:
Some gods have more than one name. Shiva is also known as Shankar, Mahadev, Natraj, Mahesh amongst others. His worshippers also worship images of bull called Nandi, who was Shiva’s carrier and a unique stone design connected to Shiva called the Shiva-Lingham. Ganesh is also called Ganpati. Lord Vishnu went about preserving the world by incarnating 10 times in human forms in times of crisis, and in his every appearance he had a different form which are also worshipped as Gods. Among his appearances, he appeared as Rama, Krishna, Narsimha, Parsuram and Buddha. Krishna also has different names, Gopal; Kishan; Shyam and other names. There are also Gods who can change their forms, such as Parvati who can change into Kali or Durga.
Not all of these Gods are worshipped by all Hindus, with some Hindus worshipping specific Gods or Goddesses, and some of these have predominance in some regions. Hindus also worship Gods according to their personal needs; those engaged in wrestling, body building and other physical sports worship Hanuman, who in Hindu legends was an ape with lot of physical strength; and those in business worship Lakshmi, Goddess of wealth.
Though these Hindus worship different idols, there are many Hindus who believe in one God and perceive in these different and Goddesses as different images of the same one God. According to their beliefs, idolatry is the wrong interpretation of Hinduism.
Food
Since the most of the Hindus do not prefer to eat non-vegetarian food, we are careful while in food preparation for them. At certain times in a year they also do fasting like the Durganavami festival so we prepare special Navratri meal for such guests and while not fasting avoid use of onion and garlic in their food such festivals as well as maintained in our 5 star de Luxe hotel. A minority of Hindus eat it. We have to be careful during our service to our guest. We would like to serve our guest what they would like to eat.
Muslim Religion:-
Islam (Arabic: الإسلام; al-’islām ; pronounced: [ɪs.ˈlæːm]) is a monotheistic Abrahamic religion originating with the teachings of the Islamic prophet Muhammad, a seventh century Arab religious and political figure. The word Islam means “submission”, or the total surrender of oneself to God (Arabic: الل, Allāh). An adherent of Islam is known as a Muslim, meaning “one who submits [to God]“.There are between 1 billion to 1.8 billion Muslims, making Islam the second-largest religion in the world, after Christianity.
Muslims believe that God revealed the Qur’an to Muhammad, God’s final prophet, and regard the Qur’an and the Sunnah (words and deeds of Muhammad) as the fundamental sources of Islam. They do not regard Muhammad as the founder of a new religion, but as the restorer of the original monotheistic faith of Abraham, Moses, Jesus, and other prophets. Islamic tradition holds that Jews and Christians distorted the revelations God gave to these prophets by either altering the text, introducing a false interpretation, or both.
Islam includes many religious practices. Adherents are generally required to observe the Five Pillars of Islam, which are five duties that unite Muslims into a community. In addition to the Five Pillars, Islamic law (sharia) has developed a tradition of rulings that touch on virtually all aspects of life and society. This tradition encompasses everything from practical matters like dietary laws and banking to warfare and welfare.
Almost all Muslims belong to one of two major denominations, the Sunni (85%) and Shi’a (15%). The schism developed in the late 7th century following disagreements over the religious and political leadership of the Muslim community. Islam is the predominant religion in Northern Africa and the Middle East, as well as in major parts of Asia. Large communities are also found in China, the Balkan Peninsula in Eastern Europe and Russia. There are also large Muslim immigrant communities in other parts of the world, such as Western Europe. About 20% of Muslims live in Arab countries, 30% in the Indian subcontinent and 15.6% in Indonesia, the largest Muslim country by population.
The ingredients which are forbidden in this religion we also have to careful while we serve our Muslim category guests.
Pork, lard or any porcine substance, Gelatine from animal source which is not halal
Meat that is not slaughtered in the prescribed Islamic way
Meat coming from a lawful animal which died before slaughter
Blood (direct or indirect)
Any food or drink with alcohol in it (all intoxicant and hazardous drinks)
Any human substance or part
All carnivorous animals and birds of prey
Buddhism Religion
The Religion of Buddha: The religion of Buddha began in 563 B.C. If you believe in Buddha, you are called a Buddhist. Buddhists believe in karma and rebirth. Karma determines in which form a person is reborn and rebirth is a second birth. Also, Buddhists believe in the Three Universal Truths.
First, everything in life is constantly changing and impermanent. Second, everything is unsatisfactory in life because everything is impermanent. Finally, there is the Third Universal Truth which means that there is no eternal soul. What is called the “self “is just a bunch of changing characteristics.
Buddha was a real person who taught this religion. He lived to the age of 80. Buddha was a prince, better known as Siddhartha Gautam. The young prince taught many things. One of which are The Four Noble Truths. The Four Noble Truths are along the same lines as the Three Universal Truths. Buddha’s life ended in about 483 B.C., though Buddhism is still continued today.
Christian Religion:
Christianity is the world’s biggest religion, with about 2.1 billion followers worldwide. Christianity is a monotheistic religion centered on the life and teachings of Jesus of Nazareth as presented in the New Testament.
Its followers, known as Christians, believe that Jesus is the son of God and the Messiah (or Christ) prophesied in the Old Testament, the part of their scriptures they have in common with Judaism. To Christians, Jesus Christ is a teacher, the model of a virtuous life, the revealer of God, and most importantly the saviour of humanity who suffered, died, and was resurrected in order to bring about salvation from sin. Christians maintain that Jesus ascended into heaven, and most denominations teach that Jesus will return to judge the living and the dead, granting everlasting life to his followers. Christians describe the New Testament account of Jesus’ ministry as the Gospel, or “good news”.
Like Judaism and Islam, Christianity is classified as an Abrahamic religion (see also Judeo-Christian). It began as a Jewish sect in the eastern Mediterranean. The disciples were first called Christians (Greek Χριστιανός) by or about 44 AD,[10], meaning “followers of Christ”, in Antioch. Ignatius of Antioch was the first Christian to use the label in self-reference. The earliest recorded use of the term Christianity (Greek Χριστιανισμός) was also by Ignatius of Antioch, around AD 100. By the 4th century A.D. Christianity had become the dominant religion in the Roman Empire. During the Middle Ages, most of the remainder of Europe was christianized, with Christians also being a (sometimes large) religious minority in the Middle East, North Africa, and parts of India. Following the Age of Discovery, through missionary work and colonisation, Christianity spread to the Americas and the rest of the world.
As of the early 21st century, Christianity has between 1.5 billion and 2.1 billion adherents, representing about a quarter to a third of the world’s population. It is the state religion of at least fifteen countries.
Food
The Christians eat veg. & non vegetarian, but they do not like to eat spicy food so we also care that food should not be very spicy and we will care what they would like to prefer.
Introduction about Jewish Religion:
Judaism is one of the oldest religion and was founded over 3500 years ago in the Middle East. Jews believe that God appointed the Jews to be his chosen people in order to set an example of holiness and ethical behavior to the world. Jews believe that there is a single God who not only created the universe, but with whom every Jew can have an individual and personal relationship.
Today, 14 million people identify themselves as Jewish. Modern Judaism is a complex phenomenon that incorporates both a nation and a religion, and often combines strict adherence to ritual laws with a more liberal attitude towards religious belief.
Food
Observant Jews should only eat kosher meat or poultry that has been killed in the approved way, this method of killing is often attacked by animal rights activists as barbaric blood-thirsty ritual slaughter. Jews are prohibited to eat pork etc. Usually they eat non-vegetable food.
Jews say that Jewish law on killing animals is designed to reduce the pain and distress that the animal suffers.
Introduction about Human Behavior:
We have also studied the Human Behavior because we are in a service industry where we meet with the different people who are having different nature and to understand that we are having a famous philosophy here:
Animal typology by Gary Smaley and Steven K. Scott:
The 5 minute Personality Test
Instructions: on each of the ten horizontal lines, put the number 4 by the word that best describes you in that line; a 3 by the word that describes you. You will then have the next best word; and a 1 by the word that least describes you. You will then have one 4,one 3, one 2, and one 1 on each line. For example, one choice for the first line of words would be:
(3) Likes Having Authority (4yes ) Enthusiastic (2) Sensitive Feelings (1) Likes
Instructions
This is one test you cannot fail. Be honest, and you will discover both your dominant and sub-dominant personality types. None of us are totally one type, but rather a unique combination of all four personality types, with one or two usually taking priority over the others. Each column represents a specific personality type. The column with the highest score is your dominant personality type, while the column with the second highest number will be your sub-dominant type. These two scores reveal the most accurate picture of your natural strengths and weaknesses.
Now plot your total score for each vertical column (L,O,G,B) from the previous page on the Personality Strengths Survey Chart below. Each letter stand for a particular personality type. The cloumn with the highest score is your dominant personality type, while the column with the second highest number is your sub dominant type. While you are a combination of all four perosnality types, the two types with the highest scores reveal the most accurate picture of your natural inclinations, strengths, and weakenss.
L stands for Lion:
Lions are leaders, bosses, entrepreneurs (or believe to be it). They are sharp observers, but bad listeners. They like to dominate and take fast decisions, sometimes without really having enough information for it. They like to solve problems and hate to waste time. They are goal-oriented, self-starters and like to take initiative as well as responsibility. They have natural perseverance. They are efficient in managing a lot in a short time, love challenges, variety and change. They need freedom, authority and progress. They have a lot of self-confidence and like to depend on themselves. Logic is more important than emotions. They find quickly a good rapport with other people, especially when they can dominate them.
The dominating part of their brain is the right great-brain hemisphere.
Weaknesses:
They get bored quickly and have problems to relax. They are impatient, very direct (sometimes even rude and impolite), bad listeners and always want to get to the matter immediately. They expect from themselves and others a lot and are often impulsive and demanding. Projects are more important for them than people and they have the tendency to overrun people that are slower than themselves. They need praise for their accomplishments. They hate to waste time and are good in initiating communication, but then get impatient quickly. Their way of handling matters looks often like dictatorship. Logic comes before emotions and feelings.
These weaknesses can be overcome or balanced by newly learned behaviours, skills and knowledge.
How should Lions be led or handled?
It is best to let them define their own challenging goals, with which we can agree also. Than s/he does not need a lot of help and motivation, since s/he is a „self-runner“. In sales s/he loves winners lists and competitions. S/he is hard in taking, as well as in hitting.
O stands for Otter:
Otters are passionate, fun loving and are great motivators. They like to talk and talk a lot. They are excellent networkers with a lot of good connections.
They know many people, which again know many people. They want to participate in important decisions. They want to be liked and be popular.
It is fun to be with Otters and they are the born party tigers. They dress chic and extravagantly and drive great cars. They are optimistic and recognize good occasions. They are good communicators, always rather positive than negative, and often dramatic, even over-dramatic. Social activities and family business are important for them. They win others with their passion and their gift to motivate. They build-up relations to other people very quickly.
The dominant part of their brain is the right side of their limbic system.
Weaknesses:
They lack discipline and they are oftentimes unrealistic (too optimistic). They are absolutely not detail-oriented. They are visionary, naturally disorganized and listen more to their feelings than to logic. They react quickly to situations, are passionate, but hate boring work. They are fast-living, people-oriented, need prestige, applause and confirmation. They focus more the future and like to talk themselves, rather than to listen to somebody and the follow intuitively their gut-feeling. When their needs are not satisfied, they have the tendency to attack others, to „bite“ with words. They are more applaus-oriented than on realizing goals. The quickly established relations to other people are often superfluous and not meant to last.
How should Otters be led or handled?
They constantly need “strokes” or pads on their backs, want to be “pampered” and like others to tell them, how great they are. Their tolerance for frustration is rather small and when things don`t work out, they quickly give-up. In sales rankings are only good for them, when they lead them, otherwise they are counter-productive. Since they have the tendency to want too much at a given time, it is recommended to keep them on a short leash (if possible without them realizing it) and always bring them back to the main goals. If you give them enough “sugar bread”, you may also from time to time wave with the „whip“.
G stands for Golden Retriever (a very gentle dog race):
Golden Retrievers are the nicest people and the best friends that you can imagine – always ready to do us favors (even when it means problems and pain for themselves). Their „helper-syndrome“ and their need for harmony is absolutely natural for them. They like to listen to other people. They depend mainly on their feelings and their intuition, which are well developed. They like to stick which what they know and change things only very slowly. They are oriented towards the past and to tradition.
The dominant part of their brain is the reptilian brain.
Weaknesses:
Golden Retrievers like to do well for everybody and hate to take their own decisions, because they are afraid to hurt other peoples feeling. Their rather slow way of living can bring them problems in to-days fast changing time.
How should Golden Retrievers be led or handled?
Because they have such a winningly nice personality, they want to make it easy for their leaders, when things are explained to them properly and what is expected of them. In sales they win their clients by sympathy, but they cannot handle much pressure. It is important for them that a “win-win” situation can be established, because they don`t want that their client is not happy with them. In case delivery cannot be done on time, they are the born „client reconciliators“
B stands for Beavers:
Beavers are people that handle everything in a very rational and conscious way. Everything has to be logical and they tend to be perfectionists. They like Check-lists and proceed systematically and mostly in a linear way, when they have to accomplish a task. They are often rather introvert and don`t easily find access to other people. They win by convincing. Their rational mind comes before their feelings. We find them mainly in the professions of Engineers, lawyers, accountants, mathematicians etc.
The dominating part of their brain is the left great brain hemisphere.
Weaknesses:
Beavers have problems to take decisions, since they fear in their „perfectionist trap“ to make mistakes. They need quite a long time to establish real relationships, which on the other hand have the tendency to last a long time.
How should Beavers be led or handled?
Beavers are perfectionists, which by no means want to make mistakes and which have a big need of distance. They need much longer than all the other types to get “warm” with a client or other co-workers and to build up trust. But these relations have the tendency to hold better and longer. If you can show them the inner logic than you can be quite strict with them. In sales by no means put pressure on them if they need more visits and more time with clients until s/he can close a sale. But s/he will have less stornations.
Introduction to Market Oriented Strategic Planning
Marketing is the process of planning and executing the conception , pricing, promotion and distribution of ideas, goods and service to create exchange that satisfy individuals and organizational objectives.
Objectives of Market oriented Strategic planning of Hotel Machhapuchhre.
Since our 5 Star de Luxe is only one five star de Luxe hotel in South Asia we need a special marketing strategy to achieve our organizational goal. Marketing is a cause to satisfy the customer needs and sales is an effect, which will lead us finally to profit. Since we are a private company and our primary motive is to earn profit but along with that we want to flourish Asian culture as well as Nepali culture in the world. Our 5 Star de Luxe has a plan to attract the Jetset to Nepal, so we are doing strategic planning as well as we are aware of the external environment like customers need, taste, life style, income and purchasing habits are not always same and we are prepared to control such external environment and we are intelligently planning to give good service to our respective customers.
We have objective profit and growth, and to achieve these objectives we have skills, good opportunities and resources which together will lead us to achieve our goal.
Planning does not count until and unless it is executed into action. Controlling and motivation also plays a vital role in organization. Since the project is first launched in South Asia and we need to do much for that so we are starting with a limited number of goals so that we can do best stressing our main point of focus. As McKinsey has focused on his 7 ” S” frame work we also need to keep in mind that these 7 “ S “ can be helpful for us to achieve our goal. Strategy, Shared values, Structure, System, Style, Skill and Staff these must go hand in hand so that we can be successful in our plans. So marketing strategy is a basic tool for any organization in building any company and it is a must for our project.
Introduction to Leadership Skills:
McGregor theory X and Y:
This is the theory that is based on the belief of the individual. McGregor said that a boss of the company believed that his workers are bumps and are not worthy and not obedient then they slowly turned like the boss thought and the company was in loss.McGregor explained theory Y as opposed to the theory X. The boss believed the workers are worthy, they are obedient and are working hard for the company and the workers turned the same and the company was able to earn profit.This theory concludes that the workers must be treated nicely and should give responsibilities so they can feel themselves as part of company, and be worthy. So to receive much benefit workers should be treated accourding to McGregors theory Y.
Modern Leadership skill: As we have discussed about the old leadership skills, which are like in the military, now we are discussing modern leadership skills, which are context, craft and culture.
Context: The world is going through rapid development and changes, the working context has also been changed .The boss and leadership skills have to be modified as per the need of the time, because the worker and their working style has to be changed .
Crafts: Since the workers are changing their working style, the leader must craft the new leadership skills which will sucessfully lead to the success. He needs to formulate new plans, policies and new motivating skills so as to have work done smoothly and use all the abilities of the workers.
Culture: It is also one of the most important factor which determines the leadership. Their need to be a good culture of the company as well as the leader himself to achieve their goal. Good culture leads the worker in good direction. The boss wants his staff to be punctual, creative, hard working and labourious. First he needs to have his own qualities as a role model, which will influence the culture and makes his staff as per his own job.
In case of emergency, the culture must tolerate that the old 3 C can be applied.
Introduction to Finance:
Finance is the most important resource for starting any business. Without finance it is impossible to establish any business. Since we are planning to open a 5 star deluxe hotel, finance is our great challenge.600 million dollars is not a small amount of money and to collect this amount is a great challenge. For collection of finance we are trying to contact the rich Arabians and the larger banks of the world. We are putting our proposals in the banks like Credit Suisse, UBS, and American Express Bank etc. To collect the finances we are using our personal contacts, public relation and networks. And we are also working with venture capitalists or business angels for the investment in our project. Further more if we are in sort of capital we will issue share at the stock exchange to get the capital for starting.
Accessibility
The Hotel is situated in the mid Pokhra, sits comfortably in the heart of the city with Golf Club on one side and the lake on the other narrating the rich saga of Nepal heritage. The hotel is at 10 km away from the Pokhra airport and city centre is as near as it can be. So whenever you come Nepal or anywhere close, don’t think twice before you choose Our 5 Star de Luxe as your dream stay. All the modern facilities and the warm hospitality of the staff makes it sure that you will get the most pampered stay that you ever wish to procure.
COPYRIGHTS
All the contents of this book have been taken from the different sources and it is only for our case study and will not be used commercially.
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